EMAC Inc.

Domestic and International Ordering Information

EMAC Inc.

Domestic and International Ordering Information

Domestic Ordering
International Ordering
Scheduled Shipping

Domestic Ordering

Domestic ordering policies apply towards orders in USA, Canada, or Mexico.

Ordering

  • Provide your name, company name, address, email, and phone number.
  • List the products you wish to order with part numbers and price.
  • Specify desired method of payment (DO NOT email credit card information).
  • Specify desired method of shipment.
  • For International orders, please view our International Ordering information.

Method of Payment

  • Prepay with a Company or Personal Check (drawn from a USA bank). Payment must be in US Dollars and clear our bank before EMAC can ship the order.
    Visa, Mastercard (call or fax only). Subject to Restrictions.
    10, 15, or 30 days Net (with approved credit)
  • Wire Transfer
  • Checks, transfer notices, and money orders drawn from international banks without an operating branch in the USA are not accepted.

Method of Shipment
Shipping Charges are calculated based on UPS shipping rates. These fees are based on dimension, weight, value, and the number of packages. EMAC, inc. ships to the United States (including Alaska and Hawaii) and most U.S. Territories.

Domestic orders are sent via United Parcel Service (UPS). When your order is completed and has been picked up by UPS, a confirmation email is sent to the email address you have provided. Included in that email is a UPS tracking number. If you do not receive your UPS notification, please check your spam folder or contact our Customer Service Representatives at 618-529-4525.

You will receive your UPS Ground order within 3-7 business days after it ships. UPS will e-mail you a tracking number when your order ships.

Note:

  • UPS does not deliver to P.O. boxes
  • Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.
  • UPS requires a signature upon delivery ofr shipments over $400.
  • UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.
  • For UPS Residential Delivery, add $5.00.
  • PLEASE NOTE: To ship same day, the order must be entered and available to ship by 10:30 AM CST. All orders entered after 10:30 AM CST will ship the following business day. Please be certain to speak with a sales representative about lead time and availability before placing your order.

Next Day Air

Guaranteed Overnight Delivery by 10:30 a.m. UPS Next Day Air features fast, reliable delivery to every address in all 50 states and Puerto Rico making it the right choice for all your overnight shipments. It provides Next-Day service on weekdays. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.

Next Day Air Early AM

Guaranteed Early Morning Delivery. When your shipments demand first-thing-in-the-morning delivery. It also provides reliable early-morning service on weekdays. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.

Next Day Air Saver

Guaranteed Overnight Delivery by 3:00 p.m. Available in the 48 contiguous states. Shipments to residential locations within the Next Day Air Saver area are delivered by end of the next business day. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.

Second Day Air

Guaranteed Second-Day Delivery. On-time delivery throughout the U.S. and Puerto Rico by the end of the second business day. This is an economical alternative for time-sensitive shipments. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather. Intra-Alaska shipments are not guaranteed.

Three-Day Select

Guaranteed Three-Day (business days). Delivery offers the ideal mix of economy and guaranteed on-time delivery within the 48 contiguous states. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.

ORDER MINIMUM

ORDER TYPE

$100  First time orders in US, Canada, Mexico
$250  First time orders to International customers
$50  Repeat customers in US, Canada, Mexico
$100  Repeat International customers

International Ordering

Restrictions on International Orders

  • EMAC cannot provide evaluation/demonstration units to customers outside of the United States of America.
  • The customer is responsible for paying all taxes, duties, tariffs, and customs fees.
  • International orders cannot be drop shipped and invoices cannot be changed to reflect a resale price.
  • Freight Forwarders may be used, but all arrangements for shipping must be made with the freight forwarder and not with EMAC.

All International orders outside of the United States, Canada, and Mexico require a quotation prepared by our Sales Department.

All payments must be made in US Dollars

International Credit Cards may be used by approved customers whose order totals less than $750 including all Shipping Fees.

International Credit Card Procedures

After obtaining a quotation, please send us a FAX which includes the following information:

  • Photocopy of the front and back of the credit card
  • Card type (Visa, MC, American Express)
  • Card number
  • Card expiration date
  • Validation code on the back of the card
  • Name of cardholder as it appears on the card
  • Address to which credit card bills are sent
  • Shipping address
  • Billing address (where the invoice will be sent)

For orders totaling $750 or more we require pre-payment via wire transfer. See our Wire Transfer Procedure.

Checks, Transfer notices, and Money Orders drawn from International Banks, without an operating Branch in the United States are not accepted!

All of prices on our website are in US Dollars and are subject to change without notice.

Please Note: These commodities, technology, or software are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S law is prohibited.

ORDER MINIMUM

ORDER TYPE

$100  First time orders in US, Canada, Mexico
$250  First time orders to International customers
$50  Repeat customers in US, Canada, Mexico
$100  Repeat International customers

Scheduled Shipping

Scheduled Shipping Guidelines

  1. Software Licenses and any products that contain custom parts are NCNR and cannot be canceled once the order is confirmed.
  2. Scheduled shipments may be considered NCNR or be subject to a restocking fee if cancelable.
  3. Most orders or quantities may be pushed out up to 2 months provided EMAC is notified in writing 1 month or more prior to the scheduled ship date.
  4. If a request is made of EMAC to push an order out that is between two weeks and 1 month from its ship date, EMAC may push this date out a maximum of 1 month.
  5. No aspect of an order may be changed within the two week window of the ship date.
  6. Orders may be pulled in provided EMAC is notified in writing 1 month or more prior to the scheduled ship date and vendors can provide the parts to EMAC early enough to meet the request.
  7. Any change will be followed up with a new or revised PO once the change has been confirmed by EMAC.
  8. Orders must be completed within 6 months of initial delivery.
Questions? Get in Touch →

Address:
EMAC, Inc.
2390 EMAC Way
Carbondale, IL 62902

Operating Hours:
Monday – Friday
9:00am to 6:00pm (CST)
Tel: 618-529-4525
Fax: 618-457-0110

General Contact:
Sales: info@emacinc.com
Engineering: info@emacinc.com
Support: support@emacinc.com
Webmaster: webmaster@emacinc.com